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Property Operations & Preventative Maintenance

A man and a woman walk outdoors on a sunny day, with palm trees and a tall hedge in the background. The woman has wavy brown hair and is wearing a beige plaid blazer with black pants. The man has short gray hair and a beard, wearing a blue shirt with a black vest that has a logo, and is holding a black notebook.

  • Conduct hands-on, regular property walk-throughs

  • Build direct relationships with a vetted and reliable vendor network (HVAC, electrical, landscaping, janitorial)

  • Implement preventative maintenance schedules (HVAC servicing, roof inspections, parking lot upkeep)

  • Respond personally to urgent maintenance calls

  • Oversee projects and capital repairs with close attention to scope, budget, and timeline

Financial Management & Budgeting

A woman talking on her phone while looking at a laptop displaying a financial summary of net operating income, showing a increase to $1,125,000, with a bar graph and highlights of leasing activity, expense efficiency, and lack of growth trend.

  • Prepare detailed, owner-specific annual operating budgets and CAM reconciliations

  • Provide transparent, itemized financial reporting tailored to each owner's preferences

  • Monitor rent collections closely and address delinquencies quickly with a personal, relationship-based approach

  • Negotiate vendor contracts to control operating expenses without sacrificing service quality

  • Advise owners on capital expenditure planning and timing (e.g., major HVAC or roof replacements)

  • Handle bookkeeping and expense tracking with an eye toward maximizing NOI

Tenant Engagement & Leasing

  • Maintain direct, personal relationships with tenants

  • Negotiate lease terms and renewals with a focus on long-term tenant retention

  • Represent property owners in tenant disputes and compliance matters with a hands-on advocacy approach

  • Customize tenant communications (notices, updates, renewal outreach) to be warm and professional

  • Proactively manage lease administration (option deadlines, escalations, insurance certificates)

  • Support tenant buildouts and space customization requests as a relationship-building touchpoint

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